ConceptDraw MINDMAP and
ConceptDraw PROJECT, integrated
with ConceptDraw INGYRE2
technology, are powerful work tools
that take on any size project.
“The goal was to improve the patient experience by reducing wait times,” Jarvis says. “By reusing information, the hospital could ensure that its patients wouldn’t have to fill out insurance forms each time they moved within and between hospitals in the consortium,” Jarvis says. “ConceptDraw was a great communication and management tool. But what made it really stand out was that it also made it easy for us to demonstrate to hospital execs how our Lean Six Sigma approach was producing results.”
Building a Plan, One Idea at a Time
Jarvis says the project was actually made up of three smaller projects. The Six Sigma Black Belt project team used ConceptDraw MINDMAP to manage the brainstorming sessions for each focus area.
“First we used [ConceptDraw] MINDMAP’s brainstorming capabilities to create a visual representation of our thinking. What kinds of things did patients do while they were in the hospital? How much time was spent in any one step of care? How much time did it take to go to the next step, such as getting a CT scan, an MRI, or blood test? What could the hospital do when patients first entered the hospital that would ease patients’ stress and give them a positive experience?”
From Brainstorming to Planning
To facilitate the next step in the process, Jarvis’s team moved from ConceptDraw MINDMAP to ConceptDraw PROJECT and created a project management plan.
“The two programs share a common technique of storing data, so we could instantly view all of the brainstorming details inside a standard project plan,” Jarvis says. “That enabled us to jump right into establishing project timing, coordination among the various departments, and milestones and guidelines.”