News and thoughts from CS Odessa, maker of the ConceptDraw product line: ConceptDraw PRO, ConceptDraw PROJECT and ConceptDraw MINDMAP.

Monday, September 28, 2009

2nd Annual 2009 CS Odessa Customer Survey Results

In August 2009, we here at CS Odessa, sent out our 2nd annual User Satisfaction survey, which went out to over 3,700 customers selected at random who had bought one of the ConceptDraw products in 2008. Almost 20% of our customers who were emailed participated in the survey process this year.

The survey was designed to depict:
  • product satisfaction on the Macintosh and PC platforms
  • satisfaction level with product support received

Compared with the feedback and responses we received from our initial Customer Service benchmark survey from 2008, we at CS Odessa are excited about the results of 2009. In comparison to last year, our scores have increased. Based on the responses from our customers we are also able to identify areas that need improvement.

By using a random selection of customers we recieved a good picture of the value our customers see in the products they purchase from us.

A score of 5 represents the highest degree of satisfaction with the product or support level

We would like to thank all the participants of the survey. We highly appreciate the ranking given to our products and services by our customers. Our objective is to work for our customers to further improve the value they recieve from us.

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